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Customer Relationship Management (CRM) Solutions
At Focus, we believe that the most valuable asset for any business organization is its customers. The more your organization knows about its customers and the closer the relationships you can build with them, the better you can serve them and the more you can sell. In a day and age when there is very little differentiation between competing products, customer information can make all the difference between success and failure. Customer Relationship Management (CRM) is the new buzz word in any business enterprise nowadays.
Keeping these facts in my mind, we have developed a unique CRM software package for your business - Streamline.
Streamline is a storehouse of valuable information about a business and its customers, which contributes in enriching the organization's customer relations and empowering its CRM functions. This storehouse streamlines and coordinates with various departments like sales, marketing and customer service, helping the organization to be in control of its business.
Key Features
Marketing Management
Focus brings you a comprehensive CRM package that not only offers you customized marketing campaigns but, also handles your budgets while making sure that all your resources are put to use effectively. This wonder software will aid in increasing the sales for your organization through telemarketing telephonic appointment reminders.
Sales Force Automation
Focus provides you an enterprise-wide collaboration tool for marketing teams that synchronizes sales intelligence across a distributed organisation
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Manage your Tasks: Sales executives can enter appointments both telephonically as well as personally, with an option for future reminders. Each executive can use a planner to list out the activities that are to be carried out by her in the course of a day. |
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Communication Gateway: Streamline is an absolute communication portal for the entire organisation as it allows you to keep an account of all communications with clients. |
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Overall Sales Activity: Attain a bird's eye view of sales activity and expected sales closings in your organization using the Sales Funnel. You can encompass Sales Management, Sales knowledge base, track competitors, Telemarketing Success, Performance of sales executives, Records and Future prospects among other areas using this tool. |
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Customer Service Management: Offer your customers complete satisfaction by resolving all their doubts using the built-in online chat application of Streamline, with the option to refer to all chat contents at a later time. |
Other key features include
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Quick Customer Support: Streamline allows you define rules for automatically resolving customer service requests online thereby minimizing manual intervention for problem resolving. A customer can be serviced either by email or SMS. Jobs that have exceeded the allotted time can be reported to the manager. |
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Warranty Claims: Streamline calculates the number of jobs received within the warranty period and outside as well as the revenue earned from servicing of parts outside the warranty period. |
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Auto-Allotment of Tasks: Not only do you have the choice to automatically allot service request to preferred service managers but, you can now re-assign service tasks to service engineers based on their availability. |
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Strategic Objectives Fulfilled & Benefits The following are some of the strategic objectives are fulfilled by the Sales and Service Applications in the StreamLine eCRM suite:
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Functionality based integrated solution to use resources effectively |
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Online interaction with employees and customers |
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Track every Job/Service Call/Document from inception to completion |
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Maintain complete Customer Database including Users Login and passwords |
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Maintain Employees Database with details of each employee and task group |
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Maintain Product/Parts Database with details of each product |
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Use Job/Service Template to break specific jobs into separate tasks for Online Call Registration and Support |
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Online Call Status available by Customer and Employee |
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Improved Service Efficiency through use of Online Help Templates |
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A host of Analytical Graphical Reports to help analyze your Customers and adapt to their needs spontaneously |
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Analyze Customer Demand, Market trends, Product and Employee performance |
Streamline is a storehouse of valuable information about a business and its customers, which contributes in enriching the organization's customer relations and empowering its CRM functions. This streamlines storehouse coordinates with various departments like sales, marketing and customer service, helping the organization keep track of its daily business.
Tangible benefits of Streamline:
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Streamline will help you gain new customers, understand the needs of your existing customers and maintain customer account history. |
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Other advantages of Streamline include the facility to perform telemarketing, track prospective clients, and maintain service history. |
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It provides you with an effective Ticket Tracking system, a Warranty management system and an extensive Knowledge base with an array of FAQs that help save your research time. |
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